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Returns

Easy Returns

Our easy return policy makes it possible for customers to shop with Confidence with us. A product at and under the paid price (post discounted, if applicable) of Rs 700 is not eligible for return or refund. For all products above the final price (post discounted, if applicable) of Rs 700, the below policies apply.
Note: Please ensure the tag on the product is not removed. If the tag is removed or is tampered with, the product will not be eligible for return or exchange.
Category
Return Time-Frame (From Delivery)
Lifetime Exchange (12 months after purchase)
Brilliant Diamond Jewellery
100% money back if cancelled within 7 days
100% market value of gold & diamonds, less labour charges, pearls and other stones.
Precious Jewellery (not including brilliant diamond)
100% money back if cancelled within 7 days
80% exchange of invoice value
Lifestyle Jewellery in Silver/ Other Metals without Precious Gemstones /Diamonds
100% money back if cancelled within 7 days
No refund / exchange
Engraved or Custom jewellery
90% money back if cancelled within 7 days
80% exchange of invoice value
Gold & Silver coins
No refund / exchange
No refund / exchange
Gifts & Artifacts
No refund / exchange
No refund / exchange
Solitaires (above 0.20 cts)
No refund / exchange
No refund / exchange

We are happy to extend our current terms on this to all Shoppers Stop customers as well.

  • within 7 days of delivery of product: 100% refund.
  • 7 to 30 days (Exchange policy): 90% of invoice value given as credit to customers to buy another product from VelvetCase.
  • 30+ days: 80% of invoice value given as credit to customers to buy another product from VelvetCase.

You can cancel an order anytime before it has been shipped by us. Or, within 7 days of delivery, as per the return time-frame applicable. In case of Gifts, Artifacts, and Gold and Silver Coins, order can be cancelled only if it is yet to be shipped by VelvetCase.

For any applicable refund, it will be made to the same mode of payment used to place the order within 3 working days.

Any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within two weeks of receiving the products back at the Velvet Case office and verifying that it is undamaged. Refund will be made to the same mode of payment that was used for placing the order.

Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.

Undamaged. Refund will be made to the same mode of payment that was used for placing the order.

Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.

In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you.

Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.

While we take requests for partial cancellation of an order, that is of one item from a multi-item order, the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.

To make online shopping easier for our customers, VelvetCase.com offers an EMI payment option for certain eligible transaction. For any transaction made using the EMI option, we follow these cancellation rules.

  • Cancellation of a single item from a multi-item EMI order is not allowed. If required, the entire order must be cancelled.
  • In case of cancellation, the processing fee, if any, will not be refunded.
  • If the order is cancelled before it has been shipped but after the first EMI has been payed, we will refund the down payment and first EMI to you.
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