JEWELRY RETURN: 7 DAY MONEY-BACK
100% refund for returns within 7 days. No questions asked. (Not applicable on engraved and personalized products. Not applicable for international orders / customers outside of India)
Exchange or upgrade your jewelry anytime.
100% return on Gold, Diamond prevailing value. Labour charges, any discounts offered, etc. will be dedcuted.
SOLITAIRES (LOOSE DIAMONDS):
100% of the prevailing market rate. We will be happy to assist you to sell it in the open market but do not guarantee the exact return value.
RESIZING & REPAIR:
If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges which would be determined by the company on a case to case basis.
Shipping charges under Repairs & Resizing policy shall be borne by the customer.
This feature is not available for international orders (orders that will be shipped abroad from India).
By accepting our terms you are authorizing VelvetCase.com to collect, store and use any information that you provide on our Website or native mobile applications. The information collected by us are:
All information entered by you on our website and native mobile applications such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID.
Information collected by means of cookies that are installed on your hard drive. Information collected by means of cookies that are installed on your hard drive.
Information such as the IP Address of your computer, the server from which you are accessing our website and native mobile applications, details of web browser and operating system used to access our website or native mobile applications, date, time and place of accessing of our website and native mobile applications.
The protection and security of your personal information is one of VelvetCase.com's top priorities.