Returns
JEWELRY RETURN: 7 DAY MONEY-BACK
100% refund for returns within 7 days. No questions asked. (Not applicable on engraved and personalized products. Not applicable for international orders / customers outside of India)
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LIFETIME EXCHANGE:
Exchange or upgrade your jewelry anytime.
100% return on Gold, Diamond prevailing value. Labour charges, any discounts offered, etc. will be dedcuted.
SOLITAIRES (LOOSE DIAMONDS):
100% of the prevailing market rate. We will be happy to assist you to sell it in the open market but do not guarantee the exact return value.
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RESIZING & REPAIR:
If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges which would be determined by the company on a case to case basis.
Shipping charges under Repairs & Resizing policy shall be borne by the customer.
This feature is not available for international orders (orders that will be shipped abroad from India).
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Terms
Privacy
By accepting our terms you are authorizing VelvetCase.com to collect, store and use any information that you provide on our Website or native mobile applications. The information collected by us are:
All information entered by you on our website and native mobile applications such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID.
Information collected by means of cookies that are installed on your hard drive. Information collected by means of cookies that are installed on your hard drive.
Information such as the IP Address of your computer, the server from which you are accessing our website and native mobile applications, details of web browser and operating system used to access our website or native mobile applications, date, time and place of accessing of our website and native mobile applications.
Welcome to VelvetCase.com. This section pertains to the Privacy Policy of the website and native mobile applications. We would like to inform you that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.
The protection and security of your personal information is one of VelvetCase.com's top priorities.
By using the Website or native mobile applications you agree to accept the terms of this Privacy Policy as well as the Website and native mobile applications's Terms of Use. By accessing or using the Website and native mobile applications you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website or native mobile applications but do not transact business on the Website or native mobile applications as well as users who are registered on the Website or native mobile applications. "Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.